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Refund Policy

Effective Date: 11/1/2025

Overview

We want you to be satisfied with your purchase. If you are not completely happy, we’re here to help.

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Returns

You may request a return within 30 days of receiving your order.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be in original packaging

  • Proof of purchase is required

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Non-Returnable Items

The following items cannot be returned:

  • Final sale items

  • Gift cards

  • Used or worn products

Return Process

To initiate a return, please contact us at:
shopazulcollective@gmail.com

Include:

  • Your order number

  • Reason for return

  • Photos (if item is damaged or incorrect)

We will provide return instructions once your request is approved.

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Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping service

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Refunds

Once we receive and inspect your return:

  • Approved refunds will be issued to your original payment method via PayPal

  • Refunds typically process within 5–10 business days

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Damaged or Incorrect Items

If you receive a damaged or incorrect item, contact us within 48 hours of delivery.

We will:

  • Replace the item, or

  • Issue a full refund

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Exchanges

We currently do not offer direct exchanges. If you need a different item, please return the original and place a new order.

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Late or Missing Refunds

If you haven’t received your refund:

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Contact Us

For all return and refund inquiries:
shopazulcollective@gmail.com

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